How do I initiate a return?
Contact our customer service within 14 days of receiving your product. Provide your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.Contact SupportWhat conditions must the product meet?
Returned items must be unused, in original packaging, and include all accessories. Products showing signs of damage from installation or misuse are not eligible.Check ConditionsWhat is the return shipping process?
Ship the product back within 7 days after receiving your RMA. Use a trackable shipping method and include the RMA number clearly on the package.Prepare ShipmentWhen will I receive my refund or replacement?
Once we receive and inspect the returned item, refunds or replacements are processed within 5 business days. You will be notified by email about the status.Track ReturnAre there any products that cannot be returned?
Custom orders and products damaged by improper installation or use are not eligible for return. Please review product details before purchase to avoid issues.View Policy
Customer Feedback on Returns
Real Experiences with Our Return Process
The return was straightforward and clearly explained. I received my refund promptly after sending back the pump. Highly recommend their service for hassle-free returns.
Mark T.
3 months ago
I appreciated the clear instructions and quick response from the team. Returning a part was easier than I expected, and the support staff was very professional throughout.
Linda S.
1 month ago
Their return policy is transparent and customer-friendly. I had no issues returning a re-manufactured pump, and the refund was processed within a week.
James R.
6 weeks ago
Customer Service & Returns Support
For questions about returns or product support, contact our team by phone at (303) 555-0198 or email support@oempumpstore.com. We respond within one business day to ensure your concerns are addressed promptly.
